Cancellation & Refund Policy
We stand behind our products with a customer-friendly cancellation and refund policy.
100% Money Back GuaranteeOrder Cancellation
Before Dispatch
- Orders can be cancelled free of charge before dispatch
- Cancellation is allowed within 2 hours of order placement
- Full refund will be processed within 3-5 business days
- You can cancel orders from your account dashboard
After Dispatch
- Orders cannot be cancelled once dispatched
- You can refuse delivery and return the package
- Return shipping charges may apply
- Refund will be processed after quality check
Quick Tip: Use the "Cancel Order" button in your account for instant cancellation before dispatch.
Return Policy
We accept returns for our products under specific conditions to ensure food safety and quality standards.
Returnable Items
- Damaged or broken packaging
- Wrong product delivered
- Quality issues or spoilage
- Expired products (rare case)
- Unsealed or tampered packages
Non-Returnable Items
- Opened food products (hygiene reasons)
- Products used or consumed
- Items damaged by customer
- Products beyond return window
- Custom or personalized orders
Return Window: Returns must be initiated within 7 days of delivery for quality issues and within 24 hours for damaged packages.
Refund Process
Initiate Return Request
Contact our support team or use the return option in your account dashboard
Return Approval
We'll review your request and provide return instructions within 24 hours
Package Return
Send the product back in original packaging with all accessories
Quality Check
Our team inspects the returned product for eligibility (1-2 business days)
Refund Processing
Approved refunds are processed within 3-7 business days to original payment method
Refund Timeframes
| Payment Method | Refund Time | Processing Details |
|---|---|---|
| Credit/Debit Cards | 5-7 business days | Reflects in next billing cycle |
| Net Banking | 3-5 business days | Direct bank transfer |
| UPI/Digital Wallets | 1-3 business days | Instant to wallet |
| Cash on Delivery | 7-10 business days | Bank transfer after verification |
Note: Refund processing time may vary depending on your bank's policies and processing schedules.
Special Cases
Damaged During Transit
- Full refund or replacement at no extra cost
- Take photos of damaged packaging as evidence
- Report within 24 hours of delivery
- We'll arrange pickup at no charge
Wrong Product Delivered
- Immediate replacement with correct product
- Free return pickup and redelivery
- Full refund if replacement not available
- Expedited processing for urgent orders
Quality Issues
- Full refund for genuine quality concerns
- Product evaluation by our quality team
- Feedback used to improve our processes
- Goodwill gestures for inconvenience caused
Exchange Policy
Due to the nature of food products, we generally do not offer exchanges. However, we provide exchanges in the following cases:
- Wrong product delivered (exchange with correct item)
- Damaged packaging (exchange with fresh product)
- Size or variant mismatch (subject to availability)
- Defective packaging that affects product quality
Exchange Process: Same as return process, but we'll send a replacement instead of processing a refund.
Return & Refund Support
For return requests, refund status, or any related queries, please contact our dedicated support team:
Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST
Return Address: Nasale Spices Pvt. Ltd., Returns Department, Traditional Spice Market, Solapur, Maharashtra, India - 413001
Customer Satisfaction Guarantee: We're committed to your satisfaction. If you're not happy with your purchase, we'll work with you to make it right.