Cancellation & Refund
Please note: once an order is placed, it cannot be cancelled. Returns and refunds are still covered below.
100% Money Back GuaranteeOrder Cancellation
Important Note
Once an order is placed, it cannot be cancelled. Please review your items, delivery address and payment details carefully before placing the order.
Order Placement
- Orders are confirmed immediately after payment
- No cancellation is available once the order is placed
- Please double-check your cart and address before paying
After Placement
- Orders cannot be cancelled or modified after placement
- If the delivered product is damaged or incorrect, our Return Policy applies
- Return shipping charges may apply where applicable
Return Policy
We accept returns for our products under specific conditions to ensure food safety and quality standards.
Returnable Items
- Damaged or broken packaging
- Wrong product delivered
- Quality issues or spoilage
- Unsealed or tampered packages
Non-Returnable Items
- Opened food products (hygiene)
- Products used or consumed
- Items damaged by customer
- Products beyond return window
Return Window: Returns must be initiated within 7 days of delivery for quality issues and within 24 hours for damaged packages.
Refund Process
Initiate Return Request
Contact our support team or use the return option in your account dashboard
Return Approval
We'll review your request and provide return instructions within 24 hours
Package Return
Send the product back in original packaging with all accessories
Quality Check
Our team inspects the returned product (1-2 business days)
Refund Processing
Approved refunds are processed within 3-7 business days
Refund Timeframes
| Payment Method | Refund Time | Details |
|---|---|---|
| Credit/Debit Cards | 5-7 business days | Reflects in next billing cycle |
| Net Banking | 3-5 business days | Direct bank transfer |
| UPI/Digital Wallets | 1-3 business days | Instant to wallet |
| Cash on Delivery | 7-10 business days | Bank transfer after verification |
Special Cases
Damaged During Transit
- Full refund or replacement at no extra cost
- Take photos of damaged packaging as evidence
- Report within 24 hours of delivery
Wrong Product Delivered
- Immediate replacement with correct product
- Free return pickup and redelivery
- Full refund if replacement not available
Return & Refund Support
For return requests, refund status, or any related queries, please contact our dedicated support team:
Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST