Cancellation & Refund
We stand behind our products with a customer-friendly cancellation and refund policy.
100% Money Back GuaranteeOrder Cancellation
Before Dispatch
- Orders can be cancelled free of charge before dispatch
- Cancellation is allowed within 2 hours of order placement
- Full refund will be processed within 3-5 business days
After Dispatch
- Orders cannot be cancelled once dispatched
- You can refuse delivery and return the package
- Return shipping charges may apply
Return Policy
We accept returns for our products under specific conditions to ensure food safety and quality standards.
Returnable Items
- Damaged or broken packaging
- Wrong product delivered
- Quality issues or spoilage
- Unsealed or tampered packages
Non-Returnable Items
- Opened food products (hygiene)
- Products used or consumed
- Items damaged by customer
- Products beyond return window
Return Window: Returns must be initiated within 7 days of delivery for quality issues and within 24 hours for damaged packages.
Refund Process
Initiate Return Request
Contact our support team or use the return option in your account dashboard
Return Approval
We'll review your request and provide return instructions within 24 hours
Package Return
Send the product back in original packaging with all accessories
Quality Check
Our team inspects the returned product (1-2 business days)
Refund Processing
Approved refunds are processed within 3-7 business days
Refund Timeframes
| Payment Method | Refund Time | Details |
|---|---|---|
| Credit/Debit Cards | 5-7 business days | Reflects in next billing cycle |
| Net Banking | 3-5 business days | Direct bank transfer |
| UPI/Digital Wallets | 1-3 business days | Instant to wallet |
| Cash on Delivery | 7-10 business days | Bank transfer after verification |
Special Cases
Damaged During Transit
- Full refund or replacement at no extra cost
- Take photos of damaged packaging as evidence
- Report within 24 hours of delivery
Wrong Product Delivered
- Immediate replacement with correct product
- Free return pickup and redelivery
- Full refund if replacement not available
Return & Refund Support
For return requests, refund status, or any related queries, please contact our dedicated support team:
Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST